Home / Privacy

What are Cookies?

An HTTP cookie (usually just called a cookie) is a simple computer file made of text. The information stored in cookies can be used to personalise the experience when using a website. A website can use cookies to find out if someone has visited a website before and record information (data) about what they did.

We might collect and use information about your computer (such as your IP address, operating system and browser type) for system administration and reporting (including, where relevant, reporting aggregate information to third parties such as our advertisers). This information that we collect is statistical data about your browsing history but does not identify any individual. For the same reasons, we may collect information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. 

Essential Cookies 

Some of the cookies we use are to enable essential parts of our site to operate and have already been set. For example, we use essential cookies to maintain the contents of your shopping basket (the shopping cart function is not currently on offer at www.idealmes.co.uk). 

Google Analytics Cookies 

We also use cookies on our site for Google Analytics. Google Analytics is a web analytics tool that helps website owners understand how visitors engage with their website. Google Analytics customers can view a variety of reports about how visitors interact with their website so that they can improve it. Like many services, Google Analytics uses first-party cookies to track visitor interactions as in our case, where they are used to collect information about how visitors use our site. We then use the information to compile reports and to help us improve our site. Google Analytics collects information anonymously. It reports website trends without identifying individual visitors. 

Refusing or Deleting Cookies 

You may refuse or delete cookies by activating the setting on your browser which allows you to refuse or delete the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. 

You may opt out of Google Analytics without affecting how we visit our site - for more information on opting out of being tracked by Google Analytics across all websites you use visit this Google page https://support.google.com/analytics/answer/181881?hl=en-GB.


Privacy Notice

Privacy Statement FAQ:

Who will use my data?

Ideal M&E Services Limited

What for?

We will store and process your data in order to allow us to maintain your account, and provide customer support to you.

What will happen?

We will use your information to send you systems information and updates.

What data will be stored?

We will store your Account details, usage info, transactions details, and any preference information we collect as part of your business contract and visiting our website.

What data will be shared?

We will only share your information with any regulator or legal body that requests it.

How long?

Your data will be stored for extent of contract period, and additional UK legislation term regarding transactions, after which time your account will be deleted. You can request account deletion at anytime.

Who can access my data?

We will never sell, share or otherwise distribute your data to any other third party.

How is my data kept secure?

We will store your data on secure UK based servers which will be processed in the UK. We use industry standard security protocols/technology to secure data.


We take your privacy seriously and will only use your personal information to administer your account and to provide the products and services you have requested from us. We will never sell, share or use your personal information other than as described here.


Ideal M&E Services is a Commercial Maintenance Company, providing Planned Preventative Maintenance & Reactive Services within the UK.


About This Privacy Policy

This policy sets out how we will use and share the information that you give us. This policy describes your relationship with Ideal M&E Services Limited, and how we process your data.


Who We Are And How To Contact Us
Ideal M&E Services Limited is a trading name of Ideal M&E Services Limited that is registered in England and is registered with the Information Commissioner’s Office under the Data Protection Act 1998. The data controller is: Elliot Gould You can get in touch with us in any of the following ways:
Email: services@idealmes.co.uk Phone: 08444150660
Website: https://www.idealmes.co.uk
Post: 24 Bickford Close, Barrs Court, Bristol, BS30 8SF


How to change your preferences
You can visit the Ideal M&E Services Limited website (https://www.idealmes.co.uk) to contact us to change your preferences at anytime.

How we operate
We operate in line with EU GDPR (May 2018) data protection guidelines. We are committed to maintaining your personal rights and allow all users to change or withdraw their opt-in options at anytime. We will also advise you on how to complain to the relevant authorities, namely the Information Commissioner’s Office.We would be grateful if you would contact us first if you have a complaint so that we can try to resolve it for you.

Who this privacy policy applies to
Ideal M&E Services Limited is a Commercial Maintenance Company. This policy relates to Clients & users of Ideal M&E Services Limited and associated suppliers. Processing of your data is required in order to offer you these services. This policy applies to individuals who have registered with Ideal M&E Services Limited as either a customer, user, administrator or in any other capacity.

Sensitive Data
We do not collect any sensitive Data about you. Sensitive data refers to a data that includes details about your race or ethnicity, religion or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic biometric data. We do not collect any information about criminal convictions and offences.

What this policy applies to
This section describes the lawful basis for processing your data and applies to the information about yourself that you choose to provide us with or that you allow us to collect. This includes (as a customer):


    • Information you provide during the registration process

    • Information you provide when you create campaigns

    • Information you provide in the form or number data, messages or meta-data

    • Information we collect about how you use the website

    • Information relating to Contracts, purchases and other transactions

    • Information given and stored as part of our on-going business relationship

Scope of Consent
By submitting your personal data on this site, you are affirming your explicit consent for such information to be used in accordance with this privacy policy. You will be able to withdraw that consent at any time by the methods described.

Opting out at a later date
Once you have given your consent, you can amend or withdraw your consent at anytime. You can also choose to object to processing at anytime. We respect all user rights as defined in GDPR. If you have any comments or wish to complain please visit Ideal M&E Services Limited or contact us anytime.

How we store and process your data
Your account data will be collected stored and processed in the UK only. We will only retain your personal data for as long a necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.


To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process data and whether we can achieve those purposes through other means, and the applicable legal requirements.


By law we have to keep basic information about our customers (including: contact, Identity, Financial and Transaction Data) for six years after they cease being customers for Tax purposes. In some circumstances you can ask us to delete your data.


Your account data will be collected, stored and processed within the UK and Ireland only. Your data will be stored as described here or until you request removal of your personal data from our system. Please note we will be unable to carry out your request to be removed if there are still open transactions against your account. In order to provide updates and offers that may be of interest to you we use recognised third parties to take payment, manage our company accounts and provide banking services. We will store transactions, payments (this does not include payment card data) and order data for up to 7 years or for as long as required by UK financial and company regulations. These parties may operate outside the EU.


We will only use your personal data when legally permitted. The common uses of your personal data are:


    • Where we need to perform the contract between us

    • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

    • Where we need to comply with a legal or regulatory obligation

Set out below is a description of the ways we intend to use your personal data and the legal grounds on which we will process such data. We have also explained our legitimate interests where relevant.



Type of data

Lawful basis for processing

To register you as a new customer

(a) Identity, (b) Contact

Performance of a contract with you

To process and deliver your requirements including managing payments, fees and charges, and to collect and recover money owed to us

(a) Identity, (b) Contact,

(c) Financial, (d) Transaction, (e) Marketing and Communications

(a) Performance of a contract with you, (b) Necessary for our legitimate interests to recover debts owed to us

To manage our relationship with you which will include notifying you about changes to our terms or privacy policy, and asking you to leave a review or take a survey

(a) Identity, (b) Contact,

(c) Profile, (d) Marketing and Communications

(a) Performance of a contract with you, (b) Necessary to comply with a legal obligation,

(c) Necessary for our legitimate interests to keep our records updated and to study how customers use our products/services

To administer and protect our business and our site (including troubleshooting, data analysis,

(a) Identity, (b) Contact,

(c) Technical

(a) Necessary for our legitimate interests for running our business, provision of administration and IT services, network


testing, system maintenance, support, reporting and hosting of data)

security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise, (b) Necessary to comply with a legal obligation

To use data analytics to improve our website, products/services, marketing, customer relationships and experiences

(a) Technical, (b) Usage

Necessary for our legitimate interests to define types of customers for our products and services, to keep our site updated and relevant, to develop our business and to inform our marketing strategy

To make suggestions and recommendations to you about goods or services that may be of interest to you

(a) Identity, (b) Contact,

(c) Technical, (d) Usage,

(e) Profile

Necessary for our legitimate interests to develop our products/services and grow our business


We may process your personal data without your knowledge or consent where it is required or permitted by law.

Marketing Communications
We do not operate marketing campaigns.

Our obligations
We are a data controller. In relation to the information that you provide to us, we are legally responsible for how that information is handled. We will comply with the Data Protection Act 1998 and the GDPR (2018) in the way we use and share your personal data. Among other things, this means that we will only use your personal data:


    • Fairly and lawfully

    • As set out in the legislation and this policy

    • To the extent necessary for these purposes

We will process your personal data ourselves as the data processor. We will take reasonable precautions to safeguard the personal information that you supply.

Ideal M&E Services Limited may from time to time use your information for marketing, account management or relationship management purposes. The main purpose of this is to provide you with information about goods and services which we think may be of interest to you and/or to maintain any existing relationship we may have with you.

Third Parties
Your data is not shared with any third parties other than as described here.


  • The data you submit within the contract and fulfilment of the contract

    In addition we may have to share your personal data with third parties set out below for the purposes

    set out above.

  • Service providers who provide IT and system administration services

  • Professional advisors including lawyers, bankers, auditors and insurers

  • HM Revenue & Customs, regulators and other authorities based in the UK and other relevant jurisdictions who require reporting processing activities in certain circumstances.

We have implemented appropriate security measures to prevent your personal data from being accidently lost, used or accessed in an unauthorised way, altered or disclosed. In addition we limit the access to your personal data to those employees, agents, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We will report any breaches or potential breaches to the appropriate authorities within 24 hours and to anyone affected by a breach within 72 hours. If you have any queries or concerns about your data usage please contact us.

Legitimate Interests
Under the Data Protection Act, we are also permitted to share some information with third parties who use such data for non-marketing purposes (including credit and risk assessment and management, identification and fraud prevention, debt collection and returning assets to you).

Contacting us, exercising your information rights and Complaints
If you any questions or comments about this Privacy Policy, wish to exercise your information rights in connection with the personal data you have shared with us or wish to complain, please contact: us at Ideal M&E Services Limited. We will process SARs within 20 days, SAR responses are usually free but we reserve the right to charge for excessive or unfounded requests. We fully comply with Data Protection legislation and will assist in any investigation or request made by the appropriate authorities.

If you remain dissatisfied then you have the right to apply directly to the Information Commissioner for a decision. The Information Commissioner can be contacted at:
Information Commissioner’s Office Wycliffe House
Water Lane Wilmslow Cheshire SK9 5AF
www.ico.org.uk Wycliffe House